Refund & Replacement Policy

At Noxtova, we strive to ensure 100% satisfaction with every digital product. Due to the digital nature of our goods, all sales are considered final once delivered. However, we operate on a strict "Support-First" policy to protect your purchase in case of legitimate technical issues.

Strictly No Refunds For:

Buyer’s Remorse: Changing your mind after the product credentials or keys are delivered.
Incorrect Purchase: Ordering the wrong item, version, or incompatible software for your device.
Account Sharing: We strictly provide 100% private and dedicated accounts. Sharing your assigned account with unauthorized users or attempting to resell it will immediately terminate your access.
Rule Violation: Changing account passwords, recovery emails, or billing settings (This immediately voids the warranty).
Setup Negligence: Failing or refusing to follow the provided activation instructions.

✅ Valid Grounds for Replacement:

Activation Failure: The credentials or keys do not work upon initial delivery (must be verifiable by our support team).
Wrong Delivery: Our system or team delivered the wrong product or plan by mistake.
Non-Delivery: You did not receive your product within 24 hours of purchase.
Duplicate Charge: Accidental double transactions (must be reported within 24 hours).

* Note: We always provide a replacement first. A full refund is only issued if Noxtova is at fault and a working replacement cannot be provided.

How to Request Assistance

Contact support@noxtova.com or submit our official form within 48 hours of purchase. You must provide the following details to fast-track your request:

1️⃣ Order ID 2️⃣ Error Screenshot 3️⃣ Troubleshooting Steps

Submit Return/Refund Form

* Approved refunds take 7-10 business days to process back to the original payment method. Failure to cooperate with support troubleshooting will disqualify your refund eligibility.